Progress Costco Course Complete & Continue Next Lesson Learn More Training Modules 15 Lessons Lesson 1: Legal Aspects Lesson 2: Basics of Selling Alcohol Lesson 3: Signage Requirements Lesson 4: The Alcohol Aisle & Access Lesson 5: Volume & Shelf Space Lesson 6: Advertising & Selling Online Lesson 7: Cross-Promotion & Sampling Lesson 8: Delivery Lesson 9: Inspectors, Penalties & Civil Liability Lesson 10: Identification Lesson 11: Common ID safety features Quiz - Identification Lesson 12: Spotting Intoxication Lesson 13: Recognizing Second-Party Purchases Lesson 14: De-escalating situations Exam 1 Lesson Final Exam Costco Course Complete & Continue Next Lesson Learn More Exam Final Exam
Enter your personal information before beginning the exam. First Name: ? Last Name: ? Employee ID: ? Optional: Personal Email Provide this if you wish to recieve a copy of your certificate of completion emailed to your personal account. Submit 1. You are delivering alcohol. The person named on the order isn't home, but a 35-year-old person with identification answers the door. They do not appear intoxicated. Can you deliver the ordered alcohol? Yes, you can complete the delivery. No, because the person who ordered isn't home. 2. Are convenience stores allowed to provide samples of alcohol products onsite? Yes, both convenience and grocery stores are allowed to provide samples onsite if they have a licence to retail alcohol. No, even with a convenience store alcohol licence, a convenience store cannot provide samples onsite. 3. Slurred speech and difficulty with coordination and balance are two of the most common signs of alcohol intoxication. Yes, both are common signs of alcohol intoxication. No, only slurred speech is a common sign of alcohol intoxication. 4. Are you allowed to ask a customer to present you their Ontario Health Card as a form of ID? Yes, you can ask for any government-issued forms of ID directly by name, including an Ontario Health Card as ID. No, the law prohibits asking for an Ontario Health Card as ID. However, you may use it as ID if it is voluntarily provided to you. 5. You are delivering alcohol. The named person is at the delivery location, and at least 19 years old. They do not appear intoxicated. The delivery location is a facility for recovering alcohol addicts. Can you deliver the ordered alcohol? Yes, you can complete the delivery. No, you cannot complete the delivery at this type of location. 6. A customer is seeking to return alcohol for credit outside the permissible hours of sale. Are you allowed to refund the customer’s purchase? Yes, you can refund returned alcohol for cash or store credit at any time of day. The permissible hours of sale only restrict the sale or exchange of alcohol. No, you cannot sell, exchange or refund alcohol products outside the permissible hours of sale. 7. Following industry best practice regarding asking customers who appear under 25 years old to present ID confirming their age, you've just asked for the ID of a customer. The customer hands you an expired ID that confirms their age as 24. Do you: Let the customer purchase alcohol, because you have verified that their age is 24 using the expired ID. Decline to let the customer purchase alcohol, since they are unable to provide an ID that isn't expired. Let the customer purchase alcohol anyways, since they look 24 to you, not under 19. 8. For how long after the delivery date must the licence holder of a Liquor Delivery Service keep records of delivery orders? One year Two years Three years Seven years 9. If you were to sell alcohol to a 35-year-old customer who is heavily intoxicated, and they proceed to become further inebriated and crash their car into the side of a house, do you bear any legal responsibility such that you could be penalized under Canadian law, or the LLCA? Yes, both the retailer and the employee who sold the alcohol may bear some Civil Liability. Further, this could result in penalties under the law, which may include fines up to $250,000 for corporations, and fines up to $100,000 and/or imprisonment for up to one year for individuals. Yes, while there is no civil liability, both the retailer and the employee could receive penalties under the law, which may include fines up to $250,000 for corporations, and fines up to $100,000 and/or imprisonment for up to one year for individuals. No, only the customer is liable. 10. If you were to sell alcohol to a sober 35-year-old customer, who later gets heavily intoxicated and proceeds to crash their car into the side of a house, do you bear any legal responsibility such that you could be penalized under Canadian law or the LLCA? Yes, both the retailer and the employee who sold the alcohol may bear some Civil Liability. Further, this could result in penalties under the law, which may include fines up to $250,000 for corporations, and fines up to $100,000 and/or imprisonment for up to one year for individuals. Yes, while there is no civil liability, both the retailer and the employee could receive penalties under the law, which may include fines up to $250,000 for corporations, and fines up to $100,000 and/or imprisonment for up to one year for individuals. No, only the customer is liable. 11. A customer wants to buy alcohol from a grocery store at noon. The customer is over 19, but very intoxicated. They are buying sealed beer cans. Can you legally sell to the customer? Yes, since the alcohol is sealed and unopened you can sell it. More information needed; you need to understand how the customer is planning to get home before you can sell it. So long as they are not driving home, you can sell to them. No, you cannot sell to someone who is intoxicated regardless of the circumstances. 12. A customer wants to buy alcohol from a 24-hour convenience store at midnight. The customer is over 19, and not intoxicated. Can you legally sell to the customer? Yes, convenience stores and bars can sell alcohol until 2am each day. More information needed, since the Retail Holiday Act prevents the sale of alcohol on holidays, even in 24-hour convenience stores. No, stores cannot sell outside the permissible hours of 7am to 11pm, even if their regular retail hours are longer. 13. A customer orders alcohol online, for curbside pick-up outside the store at 8am. The customer is over 19, and not intoxicated. Can you legally sell to the customer? Yes, an online order for pick-up in store counts as an in-store purchase and not delivery, so stores can sell during the permissible hours of 7am to 11pm each day. No, any time a product leaves the store, it is deemed delivery. Alcohol can only be delivered from during the permissible hours of 9am to 11pm each day. 14. A retailer has noticed that filling empty plastic gallon jugs with alcohol, water and Kool-Aid is very trendy among university students. Called "Blackout Rage Gallons", or BORGs, the retailer is thinking of cross promoting Kool-Aid, empty plastic gallon jugs, and alcohol. Is the retailer legally allowed to do this? Yes, the act does not restrict cross promoting plastic containers, Kool-Aid and alcohol. No, promoting risky alcohol consumption behaviour is illegal, and encouraging someone to drink a gallon container with alcohol in it is risky consumption behaviour. 15. The long weekend is approaching. To maximize beer sales, a retailer wants to place a skid of on-sale 24-packs of beer at the front entrance. The regular alcohol aisle is on the other side of the store. Is the retailer legally allowed to do this? Yes, the retailer is allowed to promote in this way. No, all alcohol displays must be contiguous in the store. Beer can be on sale, but it must be next to the rest of the alcohol. 16. Are retailers required to carry a minimum amount of beer produced by small producers? Yes, 40% of the shelf space for beer must be made by small producers. Yes, 20% of the shelf space for beer must be made by small producers. Yes, 10% of the shelf space for beer must be made by small producers, with at least 40% of the shelf space being made by either small producers; countries with less than 150 million litres of production; or a product that is quality assured. No, this is a legacy requirement removed when Ontario expanded retail sales. 17. A customer wants to buy alcohol from a grocery store at 8am. The customer is over 19, and not intoxicated. They are buying sealed beer cans. Can you legally sell to the customer? Yes, the customer meets all the requirements, and the sale is in between the permissible retailing hours of 7am and 11pm. No, while the customer meets all the requirement, alcohol can only be sold in a retail setting between the permissible retailing hours of 9am and 11pm. 18. The long weekend is approaching. To maximize sales, a retailer wants to run a promotion offering $1.00 off a 10-pack of burgers with every purchase of a 6-pack of name-brand beer. Is the retailer legally allowed to do this? Yes, the retailer is allowed to promote in this way. No, the retailer cannot make a discount contingent on the purchase of alcohol. They could, however, offer the opposite discount of $1.00 off a 6-pack of name-brand beer with every purchase of a 10-pack of burgers. 19. You are delivering alcohol. The named person isn't home, but another 18-year-old person answers the door. They do not appear intoxicated. Can you deliver the ordered alcohol? Yes, because the person who ordered is over 19 years old. Yes, you only need to be 18 to accept deliveries of alcohol. So long as the 18-year-old provides ID, they can accept the alcohol. No, you cannot complete the delivery. 20. If a retailer is not in compliance with the LLCA, what types of sanctions can the AGCO issue? The AGCO can levy monetary penalties against a non-compliant retailer. The AGCO can revoke the alcohol licence of a non-compliant retailer. All of the above – the AGCO has the power to levy monetary penalties and/or revoke the licence of a non-compliant retailer None of the above – the LLCA empowers the LCBO as the wholesaler of all alcohol to levy monetary penalties and/or revoke the licence of non-compliant retailer, not the AGCO. 21. The long weekend is approaching. To maximize sales, a retailer wants to run a promotion. They want to offer $1.00 off a 6-pack of name-brand beer with every purchase of a 10-pack of burgers. Is the retailer legally allowed to do this? Yes, the retailer is allowed to promote in this way. No, the retailer cannot make a discount on alcohol contingent on the purchase of another product. They could, however, offer the opposite discount of $1.00 off a 10-pack of burgers with every purchase of a 6-pack of name-brand beer. 22. A convenience store selling VQA wines must post how many signs? Two (2): their liquor licence, and a sign cautioning against drinking when pregnant. Three (3): a sign advertising VQA wines, their liquor licence, and a sign cautioning against drinking when pregnant. Four (4): a sign sharing the nearest location to recycle empties, a sign advertising VQA wines, their liquor licence, and a sign cautioning against drinking when pregnant. None: posting various signage is a recommended best practice, but it is not legally required. 23. A grocery store selling VQA wines with onsite recycling of alcohol containers must post how many signs? Two (2): their liquor licence, and a sign cautioning against drinking when pregnant. Three (3): a sign advertising VQA wines, their liquor licence, and a sign cautioning against drinking when pregnant. Four (4): a sign sharing the nearest location to recycle empties, a sign advertising VQA wines, their liquor licence, and a sign cautioning against drinking when pregnant. None: posting various signage is a recommended best practice, but it is not legally required. 24. If you are delivering alcohol to customers, do you need a copy of the retail liquor licence or, if delivering as a third-party company, the licensed delivery service licence? Yes, it is an AGCO requirement that the licence is in the vehicle. No, you never need to have the licence present in the vehicle. Only the retailer is required to have a licence available. 25. An AGCO inspector is at your retail store. They have asked for records related to the sale of a particular alcohol product and have stated that they will take that particular alcohol product with them for testing. Is the inspector allowed to compel you to produce records, and remove product from the store? Yes, AGCO inspectors have the authority to remove items such as alcohol products or business records, for review, examination, or copying. Yes and no, AGCO inspectors may compel records, but they cannot remove alcohol products from a store without first paying for the product. No, AGCO inspectors only check if retail stores are following proper ID protocols, they are not allowed to remove records or alcohol 26. A retailer has set up an alcohol aisle such that the product assortment is displayed as "Cider", next to "Chips", next to "Beer", next to "Wine", next to "Cheese" next to "Ready-to-Drink Beverages". Neither the chips nor the wine is being cross promoted. Is this setup legal? Yes. While there are products between the various alcohol types, no product separates the required segments of "Cider", "Beer", "Wine" and "Ready-to-Drink". So long as these segments are contiguous, the setup is allowed. Partially. The cheese is legal because it is between two segments, but the chips are not because "Cider & Beer" is treated as one segment in law. The chips would either need to cross promoted with cider or beer, or moved to be between beer and wine. No. Since none of the products are being cross promoted, they are not allowed in the alcohol aisle. Unless a non-alcoholic product is cross promoted, a retailer's alcohol aisle must be contiguous. 27. A retailer has set up an alcohol aisle such that the product assortment is displayed as "Cider" next to "Beer", next to "Energy Drinks", next to "Ready-to-Drink Beverages", next to "Wine", next to "Cheese". The energy drinks are being cross promoted with “Ready-to-Drink Beverages” products. Is this setup legal? Yes. While there are products between the various alcohol types, no product separates the required segments of "Cider & Beer", "Wine" and "Ready-to-Drink Beverages" Partially. The cheese is legal because it does not interfere with the contiguous nature of the alcohol aisle. While “Energy Drinks” are being cross promoted, they cannot be cross promoted because this combination promotes unsafe drinking. No. Since Energy drinks promote unsafe drinking, and the cheese is not cross promoted, neither is allowed in the alcohol aisle. 28. A small grocer in a predominantly Franco-Ontarian community decides to post the "Don’t drink when pregnant" sign in French, and only French, since that is the language used by the grocer's customers. The sign is over 8 inches by 10 inches. Is that legal? Yes. So long as the sign is prominently displayed wherever alcohol is sold, at least 8 x 10 inches in size, and in one of Canada's two official languages, the grocer has met the legal signage requirements for the "Don't drink when pregnant" sign. No. The law for the "Don't drink when pregnant" sign specifically states that the sign must be posted in English. The grocer may opt for signage in both languages, but cannot display the sign only in French. 29. The long weekend is approaching. A retailer wants to sell a 60-pack of 355mL cans of beer, to draw in customers driving to their cottages. Is this legal? Yes, a retailer is allowed to sell a 60-pack of 355mL cans of beer, because no individual can contains more than 5L of alcohol. No, a retailer is not allowed to sell a 60-pack of 355mL cans of beer, because that equates to 21.3L of alcohol, which is over the 5L alcohol limit. 30. Following industry best practice regarding asking customers who appear under 25 years old to present ID confirming their age, you've just asked for the ID of a customer who looks to be 24 years old. The customer doesn't have an ID. Do you: Decline to let the customer purchase alcohol, since they are unable to provide ID. Let the customer purchase alcohol anyway, since they look 24 to you, not under 19. Submit Hello.
