Training Modules
Delivery
Licensed grocery and convenience stores can deliver liquor for a fee from their own inventory as part of their licence. Holders of a Licence to Deliver can also deliver alcohol for a fee from a licensed retail store, such as a grocery store or a convenience store and other places including the Liquor Control Board of Ontario (LCBO), Brewers Retail Inc. (The Beer Store), any manufacturer’s on-site or off-site retail store, or an eligible liquor licensed establishment.
In all cases, the licensee must ensure that the following requirements are met in the delivery of liquor:
Recipient requirements
For the recipient to receive liquor, they must be at least 19 years old, they must not appear to be intoxicated and they must not appear to be purchasing alcohol for delivery on behalf of a minor or intoxicated person. Liquor must be delivered to a person who is located at the address provided with the order.
Age verification
Delivery personnel must verify the identity of anyone who appears to be under 19 years old using an accepted form of identification. While the legal drinking age is 19 years of age, it is recommended as a best practice to verify the age of anyone who appears to be under 25.
Restrictions on opening
Liquor must remain unopened and untampered with throughout the delivery process.
Delivery location
Liquor deliveries are limited to residences or private locations. Deliveries cannot be made to patients in specified healthcare facilities or facilities treating alcohol addiction, even if the residents temporarily reside there.
Delivery timeframe
Deliveries of liquor are permitted between 9 a.m. and 11 p.m. daily. Like the requirement for retailers to display their liquor licence, the holder of a licence to deliver must ensure that they themselves or their employees or contractors delivering alcohol on their behalf carry a copy of the licence during the purchase and delivery of liquor and that their licence is readily available for inspection.
Record keeping
Where an order is placed with a grocery or convenience store licensee for delivery from their store where the order is fulfilled by the retailer, the licenced grocery and convenience store is required to keep the following records for a period of one year from the date the liquor is removed from the store:
The name and address of the customer
The date on which the liquor is purchased
The date on which the liquor is delivered
The kinds and quantities of liquor to be delivered
The address where the liquor is to be delivered
The name and address of the licenced retail store which provided the alcohol
If the liquor is delivered from the retail store by an employee from that retail store, the name of the person making the delivery.
If alcohol is ordered through a Liquor Delivery Licensee and fulfilled by a Retail Store, the grocery or convenience store licensee must retain a copy of the order from the liquor delivery licensee. These records must be kept for at least one year from the date the alcohol is removed from the store.
If an order is placed with Brewers Retail Inc. or Offsite Winery Retail Store for Delivery by a Liquor Delivery Service, the retail licensee must also keep the information listed above. If an order is placed with a liquor delivery licensee for delivery from Brewers Retail Inc. or an offsite winery retail store, the retail licensee must retain a copy of every order provided to it by the liquor delivery service licensee and retain the records for at least one year from the date liquor is removed from the store.
Resale restrictions
While it should go without saying, it is illegal for a person preforming a delivery to re-sell alcohol out for delivery to another party. Alcohol out for delivery must only be provided to a person at least 19 years old, present at the delivery address at the time of delivery.
